[Archived] Can't login on osu!

Kobed

Joined September 2014

Topic Starter

Kobed 2014-11-24T00:25:25+00:00

Problem Details:
Whenever I try to open osu!, it says there is a problem with my internet connection, but my internet is fine. I have tried restarting multiple times, but it doesn't help.

Video or screenshot showing the problem:
http://i.imgur.com/QwCIJ5f.png

Edit : Now I can't login. The error (Even if I wait, it continues to say "Connection failed. Retrying in 30s..." - http://i.imgur.com/rCL5AuB.png

Last edited by Kobed 2014-12-13T18:32:01+00:00, edited 2 times in total.

Kyonko Hizara

2,855 posts

Joined August 2010

Kyonko Hizara 2014-11-24T00:40:41+00:00

Check to make sure your firewall isn't blocking the connection.

Kobed

7 posts

Joined September 2014

Topic Starter

Kobed 2014-11-30T02:54:29+00:00

Kyonko Hizara wrote:
Check to make sure your firewall isn't blocking the connection.

How? Sorry, I don't know much about computers.

VeilStar

osu! Alumni

4,773 posts

Joined April 2014

VeilStar 2014-11-30T03:09:11+00:00

Pretty sure you're talking about the updater, not osu! itself.
Try using the offline installer found here: https://osu.ppy.sh/p/download (right one).
Back up your beatmaps and skins, and then copy paste them into the new installation directory once it's finished, as this is basically a reinstall.

Kobed

7 posts

Joined September 2014

Topic Starter

Kobed 2014-12-03T01:59:31+00:00

It worked, but I can't login on osu!

VeilStar

osu! Alumni

4,773 posts

Joined April 2014

VeilStar 2014-12-03T05:08:27+00:00

Kobed wrote:
It worked, but I can't login on osu!

Can you provide a screenshot of the error?

Also:
Open the windows command promt (press the windows key, type "cmd" and press enter) and run these 2 commands please:
"ping irc.ppy.sh"

"tracert irc.ppy.sh"

Without the quote marks, obviously,
press enter after typing one of them, let it run,and show the result in a screenshot please.

First command is to see if you can reach the IRC server and if so with what kind of latency.

The second one is a route tracing, which shows the route it takes and how long it takes to reach each 'point'.
If you cannot reach it this will tell you where it fails.

Provide screenshots of the results of both command tests please.
This will allow me to determine what/where the issue is.

Kobed

7 posts

Joined September 2014

Topic Starter

Kobed 2014-12-04T00:30:49+00:00

The error (Even if I wait, it continues to say "Connection failed. Retrying in 30s..." - http://i.imgur.com/rCL5AuB.png
The first result - http://i.imgur.com/BSAcwLV.png
Second result - http://i.imgur.com/s20hpWL.png

KinkiN

2,626 posts

Joined March 2012

KinkiN 2014-12-04T01:10:46+00:00

I don't see any problem from your ping and traceroute. it still arrives to the IP destination, and only 4th hop is missing and I'm sure it's not a packet loss.

maybe try to disable any antiviruses or try a different ISP / Public wi-fi?

VeilStar

osu! Alumni

4,773 posts

Joined April 2014

VeilStar 2014-12-04T05:39:32+00:00

Yuzuru wrote:
I don't see any problem from your ping and traceroute. it still arrives to the IP destination

My thoughts aswell.

Though that 4th hop shouldn't time out, you should be able to log in.

I suggest adding a new exception rule to your filewall.
(Press the windows key, type "firewall", press enter.)
Make 'New Rule' for a 'Program' and 'Allow the connection', in both inbound and outbound rules.

Or you could try disabling your Firewall & Antivirus (as most people would suggest).

Kobed

7 posts

Joined September 2014

Topic Starter

Kobed 2014-12-07T18:00:00+00:00

I turned off my firewall and excluded osu! from the anti-virus programs, but I still can't login.

TheVileOne

osu! Alumni

8,431 posts

Joined March 2010

TheVileOne 2014-12-10T04:43:51+00:00

That definitely sounds like a connection issue. Something is not letting Bancho connect. Double check that your anti virus isn't still doing things even while osu is excluded.

Kobed

7 posts

Joined September 2014

Topic Starter

Kobed 2014-12-13T18:33:18+00:00

Should I uninstall them?

chong601

388 posts

Joined November 2013

chong601 2014-12-14T01:38:29+00:00

Probably not a good question but are you happening to connect to osu! using a firewalled internet? (schools, colleges or monitored internet?)

Kobed